1. Introduction
Housing Futures Australia ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, use our services, or interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy.
2. What Personal Information We Collect
We may collect personal information including:
- Full name
- Email address
- Telephone number
- Business name
- Postal or billing address
- Information submitted through contact forms
- Information provided when requesting a quote or service
- Payment and transaction information
- Communications and correspondence with us
- Website usage and analytics data
We only collect personal information that is reasonably necessary for our business activities.
3. How We Collect Personal Information
We collect personal information when you:
- Visit our website
- Submit a contact or enquiry form
- Request information, quotes, or services
- Communicate with us by phone, email, or online forms
- Subscribe to newsletters or marketing communications
- Engage our services
- Interact with our website through cookies and analytics technologies
Where practical, we will collect personal information directly from you.
4. Why We Collect Personal Information
We may collect, hold, use, and disclose personal information to:
- Provide our services
- Respond to enquiries and support requests
- Process payments and transactions
- Communicate regarding services and projects
- Improve our website, services, and customer experience
- Send marketing communications where permitted by law
- Comply with legal and regulatory obligations
- Protect our legal rights and interests
5. Cookies and Website Analytics
Our website may use cookies, tracking technologies, and analytics services to improve user experience and understand website usage.
These technologies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visits
- Referral sources
You can modify your browser settings to refuse cookies; however, some website features may not function correctly.
6. Third-Party Services
We may use trusted third-party providers to assist with:
- Website hosting
- Customer relationship management (CRM)
- Payment processing
- Email communications
- Analytics and performance monitoring
- Cloud storage and business operations
- Products
These providers may have access to personal information only to the extent necessary to perform services on our behalf.
7. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors
- Product Providers
- Professional advisers, including legal and accounting advisers
- Payment processors
- Technology and hosting providers
- Government, regulatory, or law enforcement agencies where required by law
We do not sell, rent, or trade personal information to third parties.
8. Overseas Disclosure
Some of our service providers may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle information in a manner consistent with Australian privacy requirements.
9. Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
10. Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it.
11. Marketing Communications
We may send promotional and marketing communications where permitted by law.
You may opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in emails; or
- Contacting us directly.
12. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests should be submitted using the contact details below.
We may require verification of identity before processing requests.
13. Complaints
If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
14. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page with a revised effective date.
Continued use of our website and services following publication of changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us:
Housing Futures Australia Email: contact@housingfuturesaustralia.com.au Phone: 02 9128 6959 Website: www.housingfuturesaustralia.com.au
We are committed to protecting your privacy and handling personal information responsibly and transparently.